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Windows/Office activation troubleshooting guide

Solution
Update 2-Oct-2015 :-
  • Update the server name to vaserver2 to accommodate the Windows 10/ Office 2016 activation.

 

Please note below on the troubleshooting process for Windows/Office. It has been proven works with RMA Standard Operating Systems

  • Windows 7, 8, 8.1, 10 Enterprise edition
  • Office 2010, 2013, 2016 Standard edition

 

Steps :-

  • To activate Windows
    • Open elevated command prompt (run as local administrator) and execute command cscript slmgr.vbs /dli to determine the current activation status.

    • Check the result
      • Description should say "VOLUME_KMSCLIENT channel". If not, then execute command cscript slmgr.vbs /ipk <KMS-Client-Key>. You can find the KMS Client Key at http://go.rmagroup.net/it2b1 (it has to match your Operating System version/ edition).
      • License Status should NOT say "Licensed". If it is so, then you do not need to continue the troubleshooting steps as it has already been activated.
      • KMS machine name from DNS and KMS machine IP address should say "vaserver2.hq.rmasia.net:1688" and "10.66.2.63" respectively. If it shows only IP address means you are having a DNS problem. If both shows nothing, then you need to manually point the KMS server by executing command cscript slmgr.vbs /skms vaserver2.hq.rmasia.net or cscript slmgr.vbs /skms 10.66.2.63 (make sure you can ping the KMS server).
    • After that, execute the command cscript slmgr.vbs /ato to activate Windows. If nothing goes wrong, it should return

 

  • To activate Office
    • Open elevated command prompt (run as local administrator), find ospp.vbs and navigate to that directory.

    • Execute command cscript ospp.vbs /dstatus to determine the current activation status.

    • Check the result
      • License Description should say "VOLUME_KMSCLIENT channel". If not, then execute command cscript ospp.vbs /inpkey:<KMS-Client-Key>. You can find the KMS Client Key at http://go.rmagroup.net/v7vdv (Office 2010) and http://go.rmagroup.net/18wez (Office 2013) (it has to match your Operating System version/ edition).
      • License Status should NOT say "---Licensed---". If it is so, then you do not need to continue the troubleshooting steps as it has already been activated.
      • DNS auto-discovery should say "vaserver2.hq.rmasia.net:1688" but not always (it may work without). You can manually point the KMS server by executing command cscript ospp.vbs /sethst:vaserver2.hq.rmasia.net or cscript ospp.vbs /sethst:10.66.2.63 (make sure you can ping the KMS server).
    • After that, execute the command cscript ospp.vbs /act to activate Office. If nothing goes wrong, it should return

 

If you struggle or needs ITM support, please submit an ITM support ticket at our ITM Helpdesk.

Attachments:
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