RMA ITM Ticket System RMA ITM Helpdesk Knowledgebase Other
Acrobat XI keeps crashing!

Acrobat XI keeps crashing!

Acrobat XI keeps crashing!
 

Every time I launch Acrobat XI or open a pdf, it crashes after about 10 to 15 seconds. I have uninstalled and reinstalled a couple of times, but continue to have the same problem. Can anyone help please?

Avatar
 Correct answer by NicholasNH | Community Beginner

The solution si to update to the last version of Acrobat 11 which is 11.0.23 found at the link below.

 

https://supportdownloads.adobe.com/product.jsp?product=1&platform=Windows

 

https://community.adobe.com/t5/Acrobat/Adobe-acrobat-XI-Standard-automatically-closes-after-opening/m-p/10698981#M226305

 

1. Close adobe acrobat XI

2. Go to Windows Task Manager

3. Find Adobe Acrobat Update Service in "Backgroup processes" section and END TASK.

4. Close task manager and run the AcrobatUpd11023.msp update without any issues.

 

 

 

 

 

 

 

 

 

 

 

https://community.adobe.com/t5/acrobat/acrobat-xi-keeps-crashing/td-p/10695580?page=1

Was this article helpful? Yes | No

Article Details

Article ID:
312
Category:
Other
Date added:
2020-06-18 11:03:51
Views:
6,357
Rating (Votes):
(9)